Joseph Stone
L3/L4 Infrastructure Tech Lead at Bigfoot Networks Ltd. Specialising in complex networking, server infrastructure, cloud systems, and large-scale project delivery across the UK.
Who I Am
Experienced Infrastructure Tech Lead with a strong background in delivering complex IT infrastructure projects and L3/L4 service desk support. Based in North East England, working across networking, server migrations, cloud platforms, and security.
Proven track record staging and deploying infrastructure across international locations with minimal downtime. Degree qualified in Digital Technology Solutions with a focus on Network Engineering.
Currently deepening cloud expertise with AZ-104 (Azure Administrator Associate) certification in progress, targeting Azure Solutions Architect and CCNA beyond that.
Technical Skills
Employment History
L3/L4 technical lead responsible for complex infrastructure projects, escalated service desk tickets, and large-scale client deployments across the UK and internationally.
- Lead engineer on network refreshes, server migrations, and infrastructure deployments
- Delivered international infrastructure projects across London, Paris, Luxembourg, Zurich, Madrid, and Stockholm — staging, shipping, and on-site setup with minimal downtime
- Managed Azure, Microsoft 365, Intune, and Active Directory environments for SME clients
- Conducted penetration testing engagements and security assessments
- Handled L3/L4 escalations from the service desk team
- Maintained ISO 27001 compliance processes and contributed to internal audits
- Automated recurring tasks using PowerShell and RMM scripting
L2/L3 service desk technician handling a broad range of client IT support, on-site visits, and infrastructure work across networking, hardware, and Microsoft platforms.
- Resolved L2/L3 support tickets across networking, software, and hardware
- Deployed and configured networking equipment, servers, and workstations on client sites
- Supported Microsoft 365 and Active Directory environments for SME clients
- Assisted on infrastructure projects and escalated complex issues to senior engineers